Communications Representative - Switchboard - Part time

Job Summary

Is responsible for the day-to-day administration of incoming and outgoing communications as a PBX hospital operator, including associated radio and paging networks. Monitors automated alarm systems and initiates emergency notifications. Maintains departmental administrative records. Provides general assistance with hospital-wide communications. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example Of Essential Functions

• Answers and directs incoming and outgoing telephone traffic.
  • Possesses good telephone skills. Is able to answer multiple calls in a swift, accurate manner, including private physician’s phone, and nursing paging line.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Demonstrates competence in the control and operation of the PBX console and associated equipment.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
• Notifies appropriate personnel, departments, and off campus agencies via paging, radio and telephone systems according to operational procedures and department policy.
  • Completes necessary notification records and documents response.
  • Notifies appropriate personnel, departments, and off campus agencies via paging, radio and telephone systems according to operational procedures and department policy.
• Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Required Knowledge, Skills And Abilities

• Must possess high degree of diplomacy when interacting with patients, visitors, staff, physicians and co-workers.
• Excellent verbal and oral communications skills in order to effectively interact with callers/ customers of the hospital, as well as hospital staff and physicians.
• Must speak with a clear articulate voice.
• Attention to detail, with the ability to produce accurate work, oral as well as written.
• Able to prioritize as well as remain calm in stressful situations during frequent interruptions.
• Familiar with various computer software, and possess proficient keyboard skills.
• Must be able to type 25 words per minute.

Minimum Education, Training, And Experience Required

• High School diploma or GED required.
• A minimum of one (1) year experience in the operations of multi-line telephone systems and associated communications equipment.
• Prefer high-volume call center experience.

Physical Demands

• Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).
• While work is mostly done sitting, a certain amount of walking or standing is often necessary.
• Ergonomic Risk Factors: Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved. Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Reporting Relationship

Reports to Manager Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package.

Frederick Health Offers

• Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
• Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
• The pay range may also vary within the stated range based on specialty if applicable.
• Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
• Highest hourly range: $17.51 - $20.93