Communications Representative (Switchboard); 0.0 FTE, Day/PM Shift

FTE: 0.0, per diem non-benefit eligible role. Must be available to work 18-24 hours/week during a 4-6 week training period on day shift, with flexibility to cover 0-40 hours/week afterward, including weekends and holidays.

About the role

We’re seeking a Communication Representative to assist with switchboard operations, manage incoming calls, pages, and messages, and ensure accurate and timely communication. You will fill in for planned and unplanned operator absences, requiring a minimum of one regular scheduled shift and two on-call shifts per month, plus weekend and holiday coverage.

Initial training lasts 4+ weeks (50-100 hours total) and occurs when call volumes are highest, between 8am and 6pm, in 4-6 hour shifts, 18-24 hours per week.

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization.
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors.
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams.
• Coordinate after-hours communication, relay messages to on-call staff, and maintain up-to-date contact lists and on-call schedules.
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs.
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records.
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.

Requirements

• High school diploma or equivalent (required).
• One year of experience as a secretary, receptionist, or in customer service in a busy public office (preferred).

Benefits

• Paid time off and parental leave.
• 401K matching and an employee recognition program.
• Dental, health, and vision insurance.
• Paid holidays, short- and long-term disability.
• Pet insurance for four-legged family members.
• Tuition reimbursement and adoption assistance.

Pay

$18.32+ per hour.

Schedule

• Training: 4-6 weeks, 18-24 hours/week, day shift (8am–6pm).
• Ongoing: 0-40 hours/week, including weekends and holidays.
• Minimum commitment: one regular scheduled shift and two on-call shifts per month.