Communication Representative (Switchboard); 0.6 FTE; PM Shift

FTE: 0.6

Schedule

• Week 1: Sunday, Wednesday, Thursday: 3–10 pm; Monday: 2:30–10:30 pm
• Week 2: Friday, Saturday: 3–10 pm
• Hours per week: 24
• Weekends: No

Pay

$18.32+ per hour

Benefits

• Paid time off and paid holidays
• Parental leave
• 401K matching
• Employee recognition program
• Dental, health, and vision insurance
• Short- and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance
• Benefit eligible

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
• Coordinate after-hours communication, relay messages to on-call staff, and maintain up-to-date contact lists and on-call schedules
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Requirements

• High school diploma or equivalent (required)
• One year of experience as a secretary, receptionist, or in customer service in a busy public office (preferred)
• Prior clerical or administrative work experience (preferred)

About the Organization

At UnityPoint Health, we’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare for our commitment to team members. Our competitive Total Rewards program offers benefits tailored to your needs and life stage, fostering a culture of belonging where everyone feels valued and respected. We provide support and development opportunities to help you grow in your career. UnityPoint Health - Meriter and UW Health collaborate to deliver exceptional healthcare services to our community.