Communications Representative - Switchboard - Full-time

Job Summary

Is responsible for the day-to-day administration of incoming and outgoing communications as a PBX hospital operator, including associated radio and paging networks. Monitors automated alarm systems and initiates emergency notifications. Maintains departmental administrative records. Provides general assistance with hospital-wide communications. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example Of Essential Functions

• Answers and directs incoming and outgoing telephone traffic.
  • Possesses good telephone skills. Is able to answer multiple calls in a swift, accurate manner, including private physician’s phone, and nursing paging line.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Demonstrates competence in the control and operation of the PBX console and associated equipment.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
  • Speaks with a clear and understandable voice, sends the correct message the first time.
• Notifies appropriate personnel, departments, and off campus agencies via paging, radio and telephone systems according to operational procedures and department policy.
  • Responds promptly in a calm professional manner.
  • Completes necessary notification records and documents response.
• Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Required Knowledge, Skills And Abilities

• Must possess high degree of diplomacy when interacting with patients, visitors, staff, physicians and co-workers.
• Excellent verbal and oral communications skills in order to effectively interact with callers/ customers of the hospital, as well as hospital staff and physicians.
• Must speak with a clear articulate voice.
• Attention to detail, with the ability to produce accurate work, oral as well as written.
• Able to prioritize as well as remain calm in stressful situations during frequent interruptions.
• Familiar with various computer software, and possess proficient keyboard skills.
• Must be able to type 25 words per minute.

Minimum Education, Training, And Experience

• High School diploma or GED required.
• A minimum of one (1) year experience in the operations of multi-line telephone systems and associated communications equipment.
• Prefer high-volume call center experience.

Physical Demands

• Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).
• While work is mostly done sitting, a certain amount of walking or standing is often necessary.
• Ergonomic Risk Factors: Repetition, Awkward Posture.

Reporting Relationship

Reports to Manager Caring for you as you care for the CommUNITY

Benefits

• Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
• Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
• Frederick Health offers a robust Paid Time Off program for eligible employees.
• We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Hourly range: $17.51 - $20.93