Communications Operator, Switchboard/Answering Service (Full Time)
About the role
Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed. Monitors and dispatches appropriate level of response to ensure patient and employee safety during emergent situations. Demonstrates the ability to handle pressure, meet deadlines, maintain accuracy, and manage constantly changing situations. Handles a variety of people, stressful situations, and conflict effectively.
Performs all assigned job duties and tasks while adhering to all requirements, regulations, and procedures of any licensing board or agency. Complies with all Benefis Health System’s organizational policies and procedures.
Requirements
- High School diploma or equivalent
- Six months experience in customer service preferred
- Six months experience in an office and a call center environment preferred
- Knowledge of medical terminology preferred
Pay
Starting wage: $17.86/hour. Actual offered wage is based on applicable experience.