Switchboard Operator - Call Center - Full Time

Responsibilities

• Activates approximately 25 codes for potentially life-threatening situations.
• Assists in answering an average of 3500-4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on-call sheet of over 90 providers and staff.
• Provides after-hours paging service for patient calls for several outlying Guthrie entities.
• Provides backup coverage for the patient information desk.
• Maintains monitoring of alarm panel.
• Trains new operators.
• Problem-solves and finds solutions with little to no direction/supervision.

Requirements

• High school graduate or equivalent.
• Prefer minimum of one year’s experience in the telecommunications field.
• Computer skills including data entry, Windows XP, and Excel.
• Accurate and efficient keyboarding skills.
• Fluency with the English language.

Qualifications

• Professionalism, compassion, and attention to detail.
• Vital link in the communication information network.

Skills

• Keyboarding skills.
• Data entry.
• Windows XP.
• Excel.

Benefits

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options.
• Employee Assistance Program – Confidential support for personal and professional well-being.
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage.
• PTO Starts on Day 1.
• Friendly, Inclusive Work Family – Be part of a team that feels like home.

Pay

• Not specified.

Schedule & Coverage

• This position is an evening shift, hours are 3p-11p, every other weekend/holiday required.