Switchboard Operator - Call Center - Full Time Evenings/Nights

Essential Functions

• Activates approximately 25 codes for potentially life-threatening situations.
• Assists in answering an average of 3500-4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on-call sheet of over 90 providers and staffs.
• Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
• Provides back-up coverage for the patient information desk.
• Maintains monitoring of alarm panel.
• Trains new operators.
• Problem-solves and finds solutions with little to no direction/supervision.

Other Duties

• Other duties as assigned.

Shifts

Shifts are as follows: 6:30 PM to 2:30 AM through the week, and possibly 3:00 PM to 11:00 PM every other weekend and every other holiday.

Position Summary

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Education, License & Cert

A high school graduate or equivalent education is preferred. Computer skills which include data entry, Windows XP, and Excel are required. Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.