Switchboard Operator - Evenings/Nights

About the Role

Performs telecommunications services for the hospital, managing both in-house and incoming calls. Provides necessary information services for visitors. Manages safety and emergency situations at the switchboard.

Shift

Nights, 11:00 p.m. – 7:00 a.m.

Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Displays patience and tact when dealing with hospital personnel.
• Presents the department in a positive manner to visitors, vendors, and hospital personnel.
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
• Maintains confidential patient and department information.
• Manages emergency situations for fire and safety as they arise.
• Responds immediately to Code Blue calls and completes necessary communication.
• Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications.
• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
• Log all information in log book as required.
• Provides information services to staff, visitors and patients.
• Trains new switchboard operators as assigned by the chief information officer.
• Trains switchboard operators for the proper operation of the board, security systems, and paging systems.
• Demonstrates commitment to professional growth and competence.
• Attends all mandatory departmental and hospital in-services. Follows written goals and objectives.
• Seeks education and learning experience in areas of identified growth needs.

Qualifications

• High School Graduate or GED.
• One to two years of general switchboard experience preferred.
• Previous experience in a hospital setting preferred.

Required Skills

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
• Must possess ability to clearly make overhead announcements for codes and emergencies.

Pay

$17.00 – $23.34 per hour