Switchboard Operator, 24 hours, Evenings

About the Role

This position includes operating a telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours.

Responsibilities

• Answers phones and routes incoming calls to appropriate offices or personnel.
• Dispatches emergency Code calls to clinical personnel.
• Processes paperwork in an efficient manner according to set procedures, including proper filing and distribution of clinical on-call schedules and wireless devices.
• Complies with established departmental policies, procedures, and objectives.
• Attends meetings, conferences, and seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to a professional, tolerant, and civil environment for all employees, patients, and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Requirements

• High school diploma or equivalent (required).
• Medical Terminology certification or equivalent experience (preferred).
• Knowledge and experience with MS Office products, specifically Excel (required).
• Accurate keyboarding skills (required).
• Good verbal and written communication skills, including proper vocabulary, spelling, grammar, and sentence structure (required).
• Good customer service skills (required).
• Ability to work all shifts, weekends, and holidays as required (required).
• Previous operator/switchboard and customer service experience (preferred).

Unless certification, licensure, or registration is required, an equivalent combination of education and experience may be substituted for the above requirements.

Physical Demands and Environmental Conditions

Work is considered sedentary and performed indoors in a normal office environment.

Pay

Hiring range: $15.81 - $28.45. The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

This position may have a signing bonus available; eligibility will be confirmed during the interview process.

Schedule

• Days: Monday, Sunday, Tuesday
• Scheduled Hours: 2:30 PM – 11:00 PM
• Shift: Evening (8 hours)
• Hours per week: 24