Switchboard Operator - Nights

About the role

Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire.

Shift

Nights, 11p-7p

Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard
• Relays information over paging and beeper systems as needed
• Displays patience and tact when dealing with hospital personnel
• Presents the department in a positive manner to visitors, vendors, and hospital personnel
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff
• Maintains confidential patient and department information
• Manages emergency situations for fire and safety as they arise
• Responds immediately to Code Blue calls and completes necessary communication
• Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications
• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication
• Log all information in log book as required
• Provides information services to staff, visitors and patients
• Trains new switchboard operators as assigned by the chief information officer
• Trains switchboard operators for the proper operation of the board, security systems, and paging systems
• Demonstrates commitment to professional growth and competence
• Attends all mandatory departmental and hospital in-services. Follows written goals and objectives
• Seeks education and learning experience in areas of identified growth needs

Qualifications

• High School Graduate or GED
• One to two years in general switchboard experience preferred
• Previous experience in a hospital setting preferred

Required Skills

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others
• Must possess ability to clearly make overhead announcements for codes and emergencies

Pay

$17.00 - $23.34 per hour