Switchboard Operator I - Ephrata - Nights

Responsibilities

• Answers incoming calls promptly, efficiently, and professionally while providing excellent customer service to all internal and external callers.
• Screens and routes calls accurately to appropriate departments, staff, or patient locations.
• Provides general hospital information and assists callers with inquiries.
• Facilitates communication between patients, visitors, and hospital staff.
• Addresses routine service concerns and escalates issues as appropriate.
• Initiates and announces hospital emergency codes following established protocols.
• Notifies and coordinates communication with appropriate personnel during urgent and critical situations.
• Maintains accurate logs and documentation of all emergency communications.
• Maintains and utilizes hospital on-call schedules in accordance with established procedures.
• Contacts on-call hospital staff as needed to support patient care and hospital operations.
• Maintains switchboard, paging, and communication systems to ensure proper functionality at all times.
• Identifies system or equipment issues and escalates for resolution as appropriate.
• Maintains and monitors communication related to safety systems, alarms, and security processes in accordance with hospital protocols.
• Assists with communication needs during security-related events and facility operations.
• Maintains accurate records of calls, messages, and critical events.
• Ensures clear, accurate, and comprehensive communication of updates, issues, and critical information during shift transitions to maintain operational continuity.
• Performs first-level troubleshooting and support for communication devices, paging systems, and related technologies.
• Escalates technical issues to appropriate support personnel as needed.

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: Less than 1 year
• Preferred Previous Switchboard Experience
• Knowledge, Skills, And Abilities: Excellent interpersonal/communications skills; above average verbal skill; knowledge of basic computer skills.