Switchboard Operator - Telecommunications - Full Time

About Guthrie Lourdes Hospital

Join a 197-bed acute care hospital known for supporting its nurses and recognized nationally as a top place to work, including by Modern Healthcare, Forbes, and Newsweek.

Schedule

• Full-Time, Day Shift (7:30AM-4:00PM)
• Every other weekend

Benefits

• Medical, Dental, Vision starting first of month after hire
• PTO starts Day 1
• Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• Friendly, Inclusive Work Family – Be part of a team that feels like home

About the Role

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Requirements

• High school graduate or equivalent
• Prefer minimum of one year’s experience in the telecommunications field
• Computer skills which include data entry, Windows XP, and Excel
• Accurate and efficient keyboarding skills
• Fluency with the English language

Responsibilities

• Activates approximately 25 codes for potentially life-threatening situations.
  • Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
  • Responds immediately to correctly activate the codes as time is crucial to the patient’s well-being.
• Assists in answering an average of 3500-4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on-call sheet of over 90 providers and staff.
  • Distributes and updates on-call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
• Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
• Provides back-up coverage for the patient information desk.
• Monitors alarm panel.
  • Notifies proper department when the emergency alarm panel activates as a result of a malfunction. There are 43 alarms in this panel requiring exceptional judgment in responding.
• Trains new operators.
  • Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.
• Is required to problem-solve and find solutions with little to no direction/supervision.
• Other duties as assigned.

Pay

The pay range for this position is $17.34-$23.96/hr. based on experience.