Switchboard Operator - Telecommunications - Part Time

Position Summary

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Essential Functions

• Activates approximately 25 codes for potentially life-threatening situations.

  • Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
  • Responds immediately to correctly activate the codes as time is crucial to the patient’s well-being.

• Assists in answering an average of 3500-4500 incoming calls on a daily basis.

• Operates database for the Amcom system.

• Creates and updates a daily on-call sheet of over 90 providers and staffs.

  • Distributes and updates on-call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.

• Provides after-hours paging service for patient calls for several outlying Guthrie Entities.

• Provides back-up coverage for the patient information desk.

• Maintains monitoring of alarm panel.

  • Notifies proper department when the emergency alarm panel activates as a result of a malfunction.
  • There are 43 alarms in this panel requiring exceptional judgment in responding.

• Trains new operators.

  • Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.

• Is required to problem-solve and find solutions with little to no direction/supervision.

Other Duties

• Other duties as assigned.

Pay

The pay range for this position is $17.34-$23.96/hr, DOE