Communications Operator - Switchboard

Description

The salary range for this job opening at PeaceHealth is $18.72 – $28.08. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Details of the position

• Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts;
• Respond to emergency codes;
• Dispatch security;
• Provide information to people in lobby.
• May also be required to notify by overhead, two-way radio and beeper system.
• Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.
• May be required to operate physician’s answering service and handle trouble reports by working directly with the physicians.
• Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.
• Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events.
• Report system trouble to telephone technician as directed.
• Provide back-up assistance to other departments as directed.
• Operate other communication and emergency systems as required.
• Dispatches requests for multiple services as required.

What you bring

• Strong interpersonal skills including high degree of courtesy (Required)
• Ability to maintain professional level of communication in a high stress fast paced environment (Required)
• Exceptional attention to detail (Required)
• Ability to multi-task with strong organizational skills (Required)
• Proficient computer/keyboarding skills required. (Required)
• Ability to make decisions without direct supervision (Required)
• Good spelling and penmanship (Required)

Benefits

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.