Communication Center Representative, part time

About the role

Be part of something remarkable – join the #1 hospital in Wisconsin. We are seeking a Communication Center Representative to support paging, messaging, scheduling, and appointment services for UW Health.

Responsibilities

• Provide remarkable customer service to UW Health staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends, and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms, notifying an on‑call physician about an organ offer, and executing emergency plans.

Skills

• High‑quality personal computer workstations.
• State‑of‑the‑art telephone technology in a call‑center environment.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services.

Qualifications

• Associate’s Degree in Healthcare, Information Technology, Business, or a related field (2 years of relevant work experience may be considered in lieu of degree) – Required.
• Associate’s Degree or Bachelor’s Degree in Healthcare, Information Technology, Business, or a related field – Strongly Preferred.
• Experience in a large automated call‑service center and familiarity with at least one form of call‑processing software – Preferred.
• One year of experience in a medical, call‑center, or customer‑service environment – Preferred.

Benefits

• Excellent benefits package including health and dental insurance, paid time off, retirement plans, two‑week paid parental leave, and adoption assistance.
• Full‑time benefits for part‑time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and work‑life balance.
• Access to resources through the UW Health Employee Wellbeing Department supporting emotional, financial, and physical well‑being.
• Tuition benefits eligibility – UW Health helps pay for coursework associated with career advancement.
• Opportunity to earn a referral bonus for referring friends, former colleagues, or others to apply for open positions.

Schedule

• 60% FTE, 1st shift, hybrid position.
• Work three days per week, either 1st shift, 6:45 am – 3:1