Call Center Representative (Part-Time)

About the role

Provide exceptional customer service in a telecommunications environment, focusing on resolving inquiries related to Video, Internet, and Streaming services.

Responsibilities

• Troubleshoot technical issues using diagnostic tools
• Manage account activation, maintenance, and billing concerns via phone support
• Recommend product upgrades and solutions tailored to customer needs
• Process orders and update accounts through management systems
• Handle escalations and determine when field visits are necessary
• Contribute ideas to improve customer experience and foster long-term relationships
• Achieve sales activity goals and maintain knowledge of available products

Requirements

• High school diploma or equivalent
• Customer service, sales, or retention experience
• Proficiency in English, troubleshooting Spectrum products, and billing systems
• Strong communication, problem-solving, multitasking, and attention to detail
• Positive phone demeanor and goal-oriented mindset
• Ability to use computers and relevant software such as Microsoft Office

Qualifications

Preferred experience: Over 1 year in cable operations or telecommunications call centers.