Commercial Inside Sales Representative Hybrid - Plano, TX

About the role

As a Commercial Inside Sales Representative at Liberty Mutual, you’ll be the first point of contact for inbound calls from both new and existing customers and agents seeking commercial insurance solutions. This role is ideal for those passionate about sales and dedicated to delivering exceptional service. You’ll gather key information during each call to craft tailored insurance proposals that meet the unique needs of every client. This role involves spending a significant portion of the day on the phone, managing high call volumes while efficiently balancing multiple tasks in a fast-paced environment. We are seeking tech-savvy, self-motivated representatives who can thrive in this dynamic setting and effectively manage their workload. Qualified applicants will reside within 50 miles of our Plano, TX office.

Responsibilities

• Serve as the first point of contact for inbound calls from new and existing customers and agents seeking commercial insurance solutions.
• Gather key information during calls to craft tailored insurance proposals.
• Manage high call volumes and balance multiple tasks in a fast-paced environment.

Requirements

• Minimum of 2 years’ experience in customer service, sales, or insurance.
• Strong time management and organizational abilities.
• Proficient in multitasking, including effective communication and typing while engaging with customers.
• High school diploma required; college degree preferred.
• Ability to obtain required resident and non-resident insurance licenses.
• Availability to work during Licensed Sales Center operating hours (7:00 am - 7:00 pm CST, 6 days a week).
• Reside within 50 miles of the Plano, TX office.

Schedule

• Hybrid schedule: three days per week in office (Tuesday, Wednesday, Thursday) and two days remote or in office.
• Shifts assigned between 7:00 am - 7:00 pm CST, 6 days a week.
• Training schedule: Unlicensed training begins 9/21/2026, licensed training begins 10/5/2026. Training days are Monday to Friday from 9:00 am to 5:30 pm CST.
• Paid training of either 6 weeks (licensed) or 8 weeks (unlicensed).
• Mandatory attendance during the first four months for onboarding, training, and early performance development.

Pay

• $58,000 - $65,000 expected first year total compensation.
• $45,000 base salary + uncapped monthly sales incentive.

Benefits

• Comprehensive benefits from Day 1, including health and dental insurance, 401K, and paid time off.
• Flexible work arrangements to support work-life balance.
• Ongoing training and career growth opportunities.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Liberty Mutual is an equal opportunity employer.