Inside Sales Representative - Commercial

About the Role

The Commercial Inside Sales Representative is a consultative inside sales position within the Armstrong Business Division. The individual will be responsible for selling commercial-level telecommunication products and services (voice, internet, and video) and additional services through effective inbound and outbound calling to new prospective businesses and current Armstrong Business Division customers. The position will also support, retain, and increase revenues from existing customers.

Responsibilities

• Conduct consultative selling of Armstrong Business Division services to small and mid-sized business customers.
• Upgrade, renew contracts, and retain current Armstrong Business Division customers.
• Understand and assess customer needs and recommend solutions that satisfy those needs.
• Achieve monthly sales and revenue quotas.
• Work with the outside sales team to ensure customer opportunities are properly routed and handled.
• Collaborate with the support team to ensure a problem-free customer installation experience.
• Build and maintain long-term relationships with current and prospective customers through ongoing contact and communication.
• Track competitive activity and market conditions; provide feedback and suggestions to management.
• Maintain knowledge of current, new, and pending telecommunications technologies and trends.
• Maintain sales databases to report client information and sales activity.
• Understand and communicate Armstrong’s Business Division value proposition.
• Accurately complete and provide all required paperwork for proper customer installation.
• Attend meetings and training sessions.
• Seek and act upon customer feedback regarding satisfaction.
• Adhere to all company standards and professionalism.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; an associate or bachelor’s degree in business or marketing is preferred.
• Two or more years of business-to-business sales experience, preferably selling telecommunication or technical products/services.
• Effective written and verbal communication skills.
• Strong sales and negotiation skills.
• Ability to deal with change in a fast-paced environment.
• Effective time management and organizational skills.
• Working knowledge of computers, computer networking, and the Internet is preferred.
• Ability to multitask and work efficiently within required deadlines.
• Strong problem-solving skills and ability to learn quickly.
• Proficient in MS Word, Excel, and other MS Office software.
• A strong work ethic and a winning attitude.

Benefits

• Competitive hourly base plus variable pay structure.
• Award-winning, positive work environment.
• Opportunity for advancement.
• Employee recognition programs.
• Attractive benefits package including medical, dental, vision, and 401k, effective immediately upon hire.
• Generous paid time off and holidays.

About the Company

The Armstrong Group is a family-owned and operated collection of diverse companies. Founded in 1946 as Armstrong County Line Construction in Kittanning, PA, it has grown into an organization employing over 2,400 individuals nationwide. Brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.