Inside Sales Representative - Commercial

About the role

We are seeking a motivated and detail‑oriented Inside Sales Representative to join our team in Halethorpe, MD. Ferguson is a Fortune 500 supplier serving commercial, industrial, residential and waterworks markets, with approximately 36,000 associates across 1,700 locations.

Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service‑related issues.
• Oversee and support the full Order‑to‑Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role.
• Experience in a target‑driven sales environment preferred.
• Plumbing industry experience is a plus.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Skills

• Sales techniques: prospecting, negotiation, persuasion, closing.
• Organizational and project management abilities.
• Proficiency with Microsoft Office.
• Product learning aptitude.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Pay range: $19.65 – $31.41 per hour (estimated range displayed as hourly for this role). Bonus or incentive plan eligible.

Schedule

Monday‑Friday 8:30 am – 5:00 pm, plus one Saturday per month from 7:30 am – 12:00 pm.