Commercial Account Specialist

Responsibilities

• Places telephone calls to handle all aspects of commercial customer accounts.
• Maintains customer database through accurate and timely data entry.
• Answers inquiries, resolves problems, promotes and sells products/services.
• Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
• Creates and reviews commercial service agreements.
• Follows up on commercial customers during renewal.
• Facilitates commercial growth through outbound calls to customers and prospects.
• Contact customers regarding outstanding balances on commercial accounts.
• Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
• Handles day-to-day account activities for commercial customers.
• Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.
• Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
• Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Requirements

• A high school diploma/GED is required.
• An associate’s degree is preferred.
• 2-3 years of customer service experience are required.
• Experience resolving escalated customer service issues is required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) are required.

Physical Demands & Working Conditions

• Sit, stand and walk.
• Use hands and arms to handle, feel or reach.
• Speak and hear.
• Occasionally lift or move up to 25 lbs.
• Stoop, kneel, crouch, or crawl.

Pay

Pay ranges from $33,410.00 - $60,138.00, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks.

Qualifications

You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.