Commercial Account Specialist

Responsibilities

• Places telephone calls to handle all aspects of commercial customer accounts.
• Maintains customer database through accurate and timely data entry.
• Answers inquiries, resolves problems, promotes and sells products/services.
• Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
• Creates and reviews commercial service agreements.
• Follows up on commercial customers during renewal.
• Facilitates commercial growth through outbound calls to customers and prospects.
• Contact customers regarding outstanding balances on commercial accounts.
• Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
• Handles day-to-day account activities for commercial customers.
• Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.
• Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
• Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Requirements

• A high school diploma/GED is required.
• An associate’s degree is preferred.
• Two to three years of customer service experience are required.
• Experience resolving escalated customer service issues is required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) are required.

Physical Demands & Working Conditions

• Sit, stand and walk.
• Use hands and arms to handle, feel or reach.
• Speak and hear.
• Regularly required to lift or move up to 25 lbs.
• Occasionally required to stoop, kneel, crouch, or crawl.

Pay

Pay ranges from $33,410.00 to $60,138.00 per year, depending on experience and qualifications. Most candidates will start in the lower half of the pay range, with the upper end typically reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k).

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks.

Qualifications

You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.