Commercial Account Specialist

Essential Job Duties

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Making outbound calls as the primary point of contact for Commercial Accounts Receivable
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Partnering with Service Schedulers to ensure tank sets are scheduled properly
• Addressing commercial customer issues and responding to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handling each call with a high level of professionalism, warmth and eagerness
• Holding a thorough understanding of policies and procedures related to safety, product delivery and service
• Providing timely and accurate information on customer order status
• Billing process for Transport business and Bid Accounts
• Assisting with Customer Service Representative duties as needed

Requirements

• 3+ years of Customer Service experience (Call center experience preferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and payment / customer portal programs required
• Working knowledge of Minnesota and Heartland commercial accounts
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft office and data entry skills
• Able to organize, multi-task and prioritize assignments in a fast-paced environment
• Able to work a flexible schedule

Qualifications

• Adequate working knowledge of safety, product delivery and service
• Ability to resolve customer problems in a professional and enthusiastic manner

Skills

• Customer Service
• Outbound Calling
• Account Management
• Financial Management
• Customer Relationship Management
• Microsoft Office Suite

Benefits

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program

Pay

Salary range: $20 - $25 per hour

Schedule

Flexible schedule