Account Specialist

About the role

Expanding knowledge of Account Management profession
Developed business acumen skills and regularly applies to work
In-depth customer knowledge to provide appropriate solutions to customer needs
Applies analytical and interpretation skills to problems of diverse scope
Works with multiple client data files, integrates customer files into RevSpring systems and solutions
Gains proficiency in RevSpring’s evolving products and services
Facilitates customer change requests and organic growth projects using project management principles
Demonstrates proficiency utilizing systems, tools, and procedures to accomplish job, including platform tools, CRM & ticket tools

Responsibilities

• Links customer challenges to RevSpring solutions and can discuss with peers and customers
• Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
• Assumes responsibility to improve the customer experience
• Provides exemplary customer service that promotes customer retention and growth
• Implement and maintain customer communication projects including:
• Requirements Gathering
• Design
• Configuration
• Successful Deployment
• Update and/or convert customer communication projects to newer technologies and tools

Requirements

• Bachelor’s Degree or equivalent work experience
• 2+ years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful
• General computer knowledge
• MS Office experience
• Able to maintain technical expertise and aptitude with web-based applications
• Strong interpersonal skills
• Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
• Excellent judgment and discretion
• Organized and detail-oriented
• Must be able to work independently with self-motivation and enthusiasm
• Recognize problems, identify possible causes and resolve issues
• Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment
• Ability to establish and nurture professional relationships with customers

Qualifications

• Up to 10% travel may be required

Skills

• Customer Service
• Project Management
• Communication
• Technical Proficiency
• Problem Solving
• Customer Relationship Management

Benefits

• Not specified

Pay

• $32,618 per year

Schedule

• Not specified