Account Specialist

Essential Duties and Responsibilities

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
• Affiliate with critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully.
• Maintains customer requests, internal promise dates and shipment requirements throughout system and customer portals.
• Afford assistance with 12-month forecast that includes Sales goals, projections and growth for designated customer base.
• Establishes and cultivates excellent internal and external customer relationships while serving as a liaison with our customers to answer questions, resolve issues and provide information.
• Coaches and mentors Account Administrators and Interns
• Afford assistance with organizing meetings with Supply Chain and Operations teams to ensure delivery of assigned customers products.
• Running and maintaining key company metrics.
• Works with the Accounting Department regarding past due accounts. Follows up on invoicing issues when needed.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
• Performs risk management and escalates to Key Account Manager or Program Management appropriately.
• Communicates independently with customers on designated issues and may independently own Customer Accounts.
• Performs all other tasks and projects assigned by Program Management.

Requirements

• HS diploma or GED
• Experience in a Customer Service or Customer Support role, preferred
• Strong organizational and administrative skills
• Excellent attention to detail and data
• Ability to multi-task and work in a fast-paced working environment
• Excellent computer skills, including MS Office
• Ability to work additional hours/flexible schedule when required