Collections/Workout Administrative Specialist

Division: Eastern Funding    Location: New York City, NY – 213 West 35th St    Status: Non-Exempt    Grade: 6

Pay Range: $20.00 – $28.90. Actual compensation within the range will be determined based on skills, prior relevant experience, and specific work location.

About the Role

The Collections / Workout Administrative Specialist will primarily aid the Collections and Workout team with creating and preparing the many documents necessary and the day-to-day tasks related to Workout and Legal processes within the Group.

Responsibilities

• Assist in preparing demand letters.
• Assist with records and information management.
• Set up and document simple and workout modifications.
• Complete credit due diligence for workouts.
• Review and organize legal documents.
• Assist with timely mailing of required legal notices.
• Process payments for the Legacy Bank portal.
• Process invoices for Paymentus Customer Payment Portal.
• Scan and deposit live checks.
• Process lockbox payments.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree preferred, or equivalent experience.
• 2–3 years of administrative experience, ideally in a business, operations, finance, or support environment.

Skills

• Knowledge of Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Ability to multitask and problem-solve in a very fast-paced and diverse work environment.
• Ability to keep accurate records.
• Ability to work independently with guidance, as needed.