Account Manager/Collections Specialist

About the role

Pure Water Partners, a privately held specialty finance company in the bottle-free water marketplace, is seeking an experienced, enthusiastic, and motivated Account Manager. The primary responsibility is to engage with customers, resolve delinquencies, and maintain positive, long-standing customer relationships. This is an on-site, full-time role with opportunity for professional development and growth.

Responsibilities

• Communicate with customers by telephone, email, and written correspondence, focusing on resolving unpaid accounts
• Provide thorough, efficient, and accurate account updates in computer files for each call made or received
• Work toward performance-based incentive pay

Requirements

• High school diploma or equivalent (required)
• Experience with collections, customer service, sales, retail, or motivation to learn a new skill
• High level of trust and integrity
• Skilled in negotiation
• Strong customer service, interpersonal, and relationship-building skills
• Confidence and professionalism on the phone
• Excellent written communication skills
• Computer experience and proficiency in MS Word, Excel, and other business programs
• Analytical and problem-solving skills
• Effective time management and ability to prioritize projects and customer needs
• Professionalism in demeanor, language, and appearance
• Willingness to work with and adhere to performance goals

Schedule

Monday through Friday, 8:00 AM to 5:00 PM. Initial training period (typically 2 weeks) is on-site at our Sandpoint, ID office; after that, employees residing an hour or more away may be eligible for remote work.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Preferred experience: 2 years in accounts receivable or Microsoft Excel.