ACCOUNT MANAGER / COLLECTION SPECIALIST

About the role

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever way is feasible to maintain the account. Although the role involves extensive telephone collection activity, it is more a sales than a collections position. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money. This Account Manager / Collection Specialist role offers great pay and benefits.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non‑renewal and determine the customer’s need, expectation or problem (primarily by phone, possibly visiting the residence to discuss the account or pick up merchandise per customer request or company policy).
• Demonstrate diligence, urgency, impartiality and consistency in accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de‑installations.

Requirements

• Valid state driver’s license with a clean driving history.
• Pass a drug screen and background check.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales is helpful.
• Familiarity with rent‑to‑own concepts and companies such as Aaron’s, Rent‑a‑Center, Buddy’s, Rim Tyme, Rent‑a‑Wheel is advantageous.

Pay

Competitive base pay plus commissions and bonuses.

Benefits

Complete benefits package.