Collections/Member Solutions Specialist

Responsibilities

• Provide outstanding, helpful service in every member interaction; display sensitivity and proactively seek alternatives to assist members
• Contact members by telephone and through written communication, and occasionally in-person interactions
• Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions
• Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented
• Partner with team members across the credit union to create, propose, and implement solutions for members, and ensure resolutions are appropriate, timely, and in compliance with credit union policies and regulations