Member Solutions Specialist

About the Role

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

The Member Solutions Specialist is responsible for offering solutions to members by phone, email, chat, and secure message. The Member Solutions Specialist utilizes technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all positive service experiences.

Responsibilities

• Provides exceptional and professional verbal and written communication skills to ensure member satisfaction.
• Accurately processes transactions for members.
• Researches member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided.
• Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking, and resolves complex issues related to online services.
• Utilizes technology to educate members on Credit Union products and solutions based on the member’s specific needs.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.
• Demonstrates the credit union’s core values of Service, Teamwork, Integrity, and Responsibility.
• Keeps abreast of industry developments, including changes in regulations and technology.
• Ensures adherence to company policies and procedures and banking/credit union regulations.
• Performs additional duties as required.

Requirements

• High school diploma or equivalent required.
• Some college coursework in a business-related discipline preferred.
• Minimum of 1 year of customer service experience in a financial institution or bank is preferred.
• Knowledge of state and federal regulatory compliance requirements.
• Excellent communication, interpersonal, customer service, analytical, and organizational skills with keen attention to detail.
• Familiarity with Microsoft Office.

Benefits

• Awesome work-life balance.
• Competitive pay.
• Excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, and tuition reimbursement.