Collections Trainer

Summary

Under the direction of the Director of Training and Development, the Training Specialist is responsible for upholding organizational talent standards by delivering comprehensive training programs for new hires and ongoing employee development.

Essential Duties & Responsibilities

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring effective communication of training content.
• Assist in designing and developing training programs, including e-learning modules, workshops, and other learning resources tailored to organizational needs.
• Develop and implement assessments to measure training effectiveness and participant progress, using feedback to enhance future sessions.
• Collaborate with the Director of Training to assess training needs and schedule appropriate training programs for employees.
• Establish systems to monitor employee performance in alignment with training objectives.
• Ensure compliance with company standards and procedures during training sessions.
• Provide ongoing support and guidance to trainees, addressing questions and concerns.

Mental Demands

The Training Specialist must effectively manage:

• Frequent interruptions and shifting priorities.
• Time-sensitive tasks and strict deadlines.
• Highly detailed and precise work processes.

Position Requirements

• Strong critical thinking and analytical skills for problem-solving and decision-making.
• Excellent interpersonal skills with the ability to collaborate across all organizational levels.
• The ability to handle sensitive information with discretion and confidentiality.
• Effective verbal and written communication skills, including active listening and adaptability to different audiences.
• A proactive approach to managing tasks in a fast-paced environment with strong time management and multitasking abilities.
• The capability to adapt to new tasks without predefined procedures.
• A results-oriented mindset with the ability to interpret complex data and provide actionable insights.
• A commitment to continuous learning and professional development.

Education & Experience

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in collections.
• Minimum of one (1) year of experience in a classroom training environment.
• Experience in a call center is preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to analyze data to improve team performance and operational efficiency.