Collections Trainer

About the role

The Training Specialist is responsible for upholding organizational talent standards by delivering comprehensive training programs for new hires and ongoing employee development.

Essential Duties & Responsibilities

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring effective communication of training content.
• Assist in designing and developing training programs, including e-learning modules, workshops, and other learning resources tailored to organizational needs.
• Develop and implement assessments to measure training effectiveness and participant progress, using feedback to enhance future sessions.
• Collaborate with the Director of Training to assess training needs and schedule appropriate training programs for employees.
• Establish systems to monitor employee performance in alignment with training objectives.
• Ensure compliance with company standards and procedures during training sessions.
• Provide ongoing support and guidance to trainees, addressing questions and concerns.

Mental Demands

• Frequent interruptions and shifting priorities.
• Time-sensitive tasks and strict deadlines.
• Highly detailed and precise work processes.

Position Requirements

• Strong critical thinking and analytical skills for problem-solving and decision-making.
• Excellent interpersonal skills with the ability to collaborate across all organizational levels.
• Ability to handle sensitive information with discretion and confidentiality.
• Effective verbal and written communication skills, including active listening and adaptability to different audiences.
• Proactive approach to managing tasks in a fast-paced environment with strong time management and multitasking abilities.
• Capability to adapt to new tasks without predefined procedures.
• Results-oriented mindset with the ability to interpret complex data and provide actionable insights.
• Commitment to continuous learning and professional development.

Education & Experience

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in collections.
• Minimum of one (1) year of experience in a classroom training environment.
• Experience in a call center is preferred.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to analyze data to improve team performance and operational efficiency.