Collections Representative I Janesville, IL
Work Location Type: Hybrid
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Pay
The anticipated base pay compensation range for this position is $20.30/hr. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support emotional wellbeing
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
- Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
About the role
The Collection Customer Service Representative provides a high level of service to customers to manage receivables and will report to a Collection Supervisor.
New Hire Training and Nest (13 weeks) will be in office at the Janesville office. After completion of the 13-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing an additional 3 months if successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm. Quarterly travel to the Janesville, WI site is required to attend meetings.
Responsibilities
- Answer inbound phone inquiries and quickly respond to customer requests for documentation
- Demonstrate problem solving and curiosity when dealing with customers and colleagues
- Use professional collection skills and techniques to identify customer reasons for delinquent account status, including outbound calling
- Work with multiple departments such as Credit, Sales, and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
- Maintain accurate and detailed customer contact notes following established standard repeatable processes
- Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks
- Partner with Sales personnel on payment barrier removal
- Provide Credit Managers with customer information to help evaluate customer payment terms
Requirements
- High school diploma or equivalent
- 1+ year of experience solving customer issues in a customer service environment or inbound call center experience
- Computer proficiency in programs such as MS Outlook, MS Word, MS Teams, and MS Excel (ability to maintain spreadsheets)
- Phone customer service skills and a solid command of English grammar for verbal and written interactions
- Ability to work in Janesville, WI location for training and position requirements