Collections Representative

Role Overview

This full-time position involves handling high-volume calls in a healthcare billing environment, assisting patients, insurance carriers, attorneys, and practice staff with billing and collection issues.

Key Responsibilities

• Respond to inquiries, investigate billing problems, and resolve outstanding balances.
• Initiate collection actions, negotiate payment arrangements, and update patient information.
• Process payments, refunds, and handle bankruptcy notifications.
• Provide billing statements and respond to billing inquiries via web or email.
• Perform research to update contact details and ensure accurate accounts.

Qualifications & Skills

• A High School Diploma/GED or equivalent; 2+ years in third-party billing.
• Knowledge of medical terminology and billing practices.
• Excellent communication, customer service, and multitasking skills.
• Ability to work full-time with flexible shifts, including occasional overtime.
• PREFERRED: experience with physician billing, ICD-10, CPT-4, HCPCS coding, and domestic travel.

Additional Details

The role requires a dedicated home workspace, reliable high-speed internet, and adherence to telecommuting policies. Compensation varies based on experience, with benefits including health coverage, incentives, and retirement plans.