Collections Representative

Genesis Collections is seeking experienced, performance-driven debt collectors who know how to close, negotiate, and resolve accounts professionally and compliantly. Since 2012, Genesis has built a national reputation in the multifamily housing collections space by combining advanced technology, compliance excellence, and a strong performance culture.

About the role

• Managing and recovering delinquent accounts within the multifamily housing sector
• Negotiating payment arrangements and settlements
• Maintaining strict compliance with FDCPA and company policies
• Meeting and exceeding monthly performance goals
• Documenting account activity accurately and thoroughly
• Leveraging technology to maximize account resolution

Requirements

• Minimum 1 year of debt collection experience (required)
• Strong negotiation and objection-handling skills
• Proven track record of meeting or exceeding collection goals
• Professional phone presence and strong communication skills
• Understanding of accounts receivable and financial concepts
• Comfortable working in a structured, in-office environment
• Ability to multitask while maintaining compliance and accuracy
• High School Diploma or equivalent
• 1-2 years of prior experience with multifamily residential properties
• Must be able to type 40 wpm
• Must have reliable transportation
• Customer service skills
• Computer knowledge with MS Office and Yardi software for property management
• Knowledge of Fair Housing rules and regulations

Skills

We are a skills-based hiring company! In-person testing available during the interview process.

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Pay

$20.00 – $40.00 per hour (Base + Uncapped Commission with monthly bonus eligibility)

Schedule

Monday–Friday, 7:00 AM – 4:00 PM (No nights, no weekends, two paid 15-minute breaks, and a one-hour unpaid lunch)

Work Environment

• In-office position in Everett, WA
• Comfortable working at a desk using phone and computer systems throughout the day (6+ hours)

Physical Demands

• Sitting for long periods of time using a computer and telephone systems, up to 4–8 hours a day, 5 days a week
• Repetitive hand and wrist movement, up to 4–8 hours a day, 5 days a week