Collections Representative

Position Overview

We are seeking a driven and resilient Collections Representative to join a fast-paced, high-performance team. This role requires an experienced outbound collections professional who is comfortable handling high call volume, managing multiple accounts, and negotiating payment resolutions.

Key Responsibilities

• Make 80+ outbound collection calls daily to recover outstanding balances
• Handle inbound calls generated from email outreach campaigns (20–30/day)
• Manage a portfolio of 200–600 accounts per week
• Negotiate and secure payments during calls whenever possible
• Send follow-up emails regarding outstanding balances
• Accurately document all activity in CRM systems and spreadsheets
• Perform account research and resolution activities
• Provide daily reporting on call and collection activity
• Maintain individual performance and collection targets
• Complete additional duties as assigned

Required Qualifications

• 2–3 years of first-party outbound collections experience
• Strong knowledge of collections regulations (FDCPA)
• Proven ability to handle high call volume and objection-heavy conversations
• Excellent communication, negotiation, and listening skills
• Self-motivated with the ability to work independently in a remote setting
• Strong investigative and problem-solving abilities
• Comfortable using CRM systems and spreadsheet tools
• Resilient, thick-skinned, and not discouraged by rejection
• Able to multitask and stay organized in a fast-paced environment
• Must be able to connect directly to a wired internet connection when working remotely

Preferred Qualifications

• Business-to-business collections experience
• Experience in merchant services or financial services collections
• Prior sales or negotiation experience
• Familiarity with Google Workspace tools

What We Offer

• Contract-to-hire opportunity with long-term career potential
• Clear advancement paths (Senior Representative, Supervisor, Training, Management, or other departments)
• Flexible work schedule with hybrid capability
• Comprehensive benefits package upon conversion
• Generous PTO and holiday schedule
• Modern office environment with on-site amenities
• Tiered bonus structure based on collection performance
• Additional incentives: Quality-based bonuses, Team performance bonuses

About the Role

This is a Contract to Hire position based out of Troy, MI. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.