Collections Analyst, II

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For Zebra’s Credit and Collections department assesses customer financial risk, recommends credit lines, collects receivables, manages the dispute resolution process, handles special billing, validates and processes credit memo requests and applies receipt of customer payments and miscellaneous funds. The Collections Analyst II is assigned to a portfolio of strategic accounts. The Analyst interfaces with customers to procure payment and resolve any outstanding claims, disputes or short pays. It also manages credit lines and is responsible for all customer special billing and credit memo requirements. Essential Duties And Responsibilities Collects, maintains, reconciles and manages assigned A/R portfolio. Approves or denies customer pending order(s) based on account status in a timely manner. Assists Cash Application when requested for the purpose of identifying payments received. Determine accounts for bad debt as well as recommending such accounts for third party collection or legal action. File bankruptcy claims and follow up. Negotiate workouts or settlements in accordance with policy and authority level. Interacts cross functionally and cross regionally as needed to resolve customer concerns. Utilizes all tools available in the department for the successful management of accounts. Ensures that all policies and procedures outlined in the Zebra credit policy are maintained. Identifies non-compliances of policies and procedures and educate other customer-facing departments. Where applicable, reviews and processes letters of credit to ensure accuracy. Completes special projects within the department as necessary. Manages end-to-end special customer billing and credit memo needs for its assigned territory. - Performs and maintains all assigned Collections department reporting. Performs all other duties as assigned Must work hybrid schedule in Lincolnshire, IL. Minimum Qualifications Bachelor's degree or equivalent work experience 2+ of commercial credit and/or collections experience or equivalent customer facing roleStrong PC skills including current MS Office applications like MS ExcelKnowledge of Microsoft Power BI and AI tools Preferred Skills And Competencies Ability to multi-taskProfessional written and oral communication skillsStrong problem solving and research skills Equal Opportunity Employer Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca Sus Derechos https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com . Pay Range $54,640.00 - $81,960.00 Annual Incentive Compensation In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Benefits We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. 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