Collections Analyst II

Job Description

The Collections Analyst II is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication. This position requires an individual who can successfully manage collections for a portfolio of mid-sized key customer account chains. The Collections Analyst II will work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments. They will foster strong relationships with our key account sales team, pricing, marketing, and administrative teams for their assigned customer portfolio. The ideal candidate for this position will have solid background in collections, recent demonstrable experience with SAP along with experience working within the beverage industry.

Essential Duties & Responsibilities

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collections goals are obtained
• Analyze customer balances, payment history and ability to pay to determine collectability of outstanding receivable balances or escalate payment issues
• Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected and properly applied
• Complete ongoing customer account reconciliations, navigate disputes and perform research utilizing customer portals
• Document collections efforts with clear and concise notes
• Strong communication with key accounts sales organization regarding customer balances, account risks, NSF payments, and disputes
• Perform additional accounts receivable responsibilities as requested by leadership

Job Requirements

• Bachelor’s degree in Accounting, Finance, or related discipline preferred
• 3+ years of commercial collections experience with mid to large customer portfolios preferred
• Strong communication and interpersonal skills both internal and external to the organization
• Recent hands-on experience with SAP preferred
• Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required
• A customer service mindset with excellent problem-solving, analytical, organizational and time management skills

Benefits & Perks

Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

Background Verification

Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer

Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice

Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.