Collections Analyst

About the role

Trane Technologies, a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, is seeking a Collections Analyst for its Corporate Finance team in La Crosse, WI. This role is responsible for managing an accounts receivable portfolio of diversified customers primarily within the Customer Centers.

Responsibilities

• Use available collection software tools to execute effective strategies and initiatives to improve receivable delinquency and contribute to lower Days Sales Outstanding (DSO).
• Timely and accurately respond to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests.
• Proactively contact customers regarding collections of past due receivables and determine reasons for non-payment. Place accounts on credit hold when necessary.
• Provide phone support by handling incoming calls from sales offices and customers on various items.
• Maintain assigned portfolio of customers to mitigate loss exposure by ensuring compliance with credit lines and recommending changes where appropriate.
• Prepare and recommend over-line approval requests and approve within Level of Authority. Run DNB reports and call for credit references as needed to support credit decisions.
• Promote, negotiate, and sell automated/pre-payment options to customers.

Requirements

• A high school diploma is required.
• A bachelor’s degree in Finance, Accounting, or another business field is preferred.
• One to two years of experience in collections or customer service roles, preferably in the manufacturing industry.
• Related work experience with risk analysis and receivable collection is a plus.
• Candidates without a four-year degree are encouraged to apply; practical experience, relevant skills, and alignment with our leadership principles are prioritized.
• Excellent interpersonal skills with the ability to interact and build relationships with team members, sales representatives, commercial offices, plants, and customers.
• The ability to prioritize work daily, weekly, and monthly to achieve or exceed stated collection metrics.
• Basic PC literacy and Microsoft Office literacy are required.

Qualifications

• High School Diploma required.
• BS/BA in Finance, Accounting, or other business degree preferred.
• 1+ years experience in collections or customer service role, manufacturing industry preferred.
• Related work experiences with risk analysis and receivable collection a plus.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• The ability to prioritize work daily, weekly, and monthly to achieve or exceed stated collection metrics.
• Basic PC literacy and basic Microsoft Office literacy required.

Skills

• Excellent verbal and written communication skills.
• Ability to express oneself in a professional manner.
• Knowledge of available collection software tools.
• Experience with DNB reports and credit reference calls.
• Interpersonal and relationship-building skills.
• Decision-making skills regarding placing accounts on credit hold.
• Ability to promote, negotiate, and sell automated/pre-payment options to customers.

Benefits

We offer competitive compensation and comprehensive benefits and programs. Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. Family building benefits include fertility coverage and adoption/surrogacy assistance. We also offer a 401K match up to 6%, plus an additional 2% core contribution, which equals up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support are also provided.

Pay

Annual Base Salary Range: $45,821.66 - $64,224.99
Compensation Type: Exception Hourly
Incentive Eligible: Yes
No Sales Commission Eligible

Schedule

Monday to Thursday, work onsite with your colleagues.
Fridays, choose your work location, balancing what your work requires.