Collections Analyst

About the role

The Accounts Receivable Collections Analyst is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. The Collections Analyst is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment of invoices and minimize bad debt exposure. This role focuses on proactive collections, dispute resolution, and account analysis. The analyst will partner closely with sales, customer service, and operations teams to resolve issues and maintain strong customer relationships while driving cash flow performance.

Responsibilities

• Collections & Account Management
  • Coordinate with the AR Manager to lead collection efforts, including customer outreach and escalation handling
  • Execute proactive collection strategies to reduce past-due balances and improve cash flow
  • Contact customers via phone, email, and portals to secure payment and resolve delinquencies
  • Monitor AR aging and prioritize collection efforts based on risk and exposure
  • Cookorate with external collection support partners to improve late collections
  • Coordinate, facilitate and troubleshoot multiple customer portals
• Account Analysis and Support
  • Identify trends in payment behavior and escalate high-risk accounts
  • Recommend credit holds or adjustments in partnership with the Credit and Finance teams
  • Research unapplied cash, short payments, and deductions and partner with Accounts Receivable team members to ensure accurate and timely posting of payments
  • Aid in resolving payment discrepancies and misapplied funds
  • Maintain detailed collection notes and account status updates
  • Ensure month end review is completed so all accounts are held to the highest standards of accuracy
• Dispute Resolution
  • Investigate and resolve invoice disputes related to pricing, shortages, damages, or delivery issues
  • Collaborate with internal teams (Sales, Customer Service, Operations) to validate and resolve discrepancies
  • Track and document disputes to ensure timely resolution and prevent recurrence
  • Process payments and resolve disputes
• Process Improvement & Compliance
  • Meet or exceed established KPIs, including DSO reduction and past-due targets
  • Identify inefficiencies in collections and dispute workflows and recommend improvements
  • Maintain strong internal controls over receivables processes and ensure compliance with company policies
• Other duties as assigned

Requirements

• Associates or BS in Accounting or Finance is preferred
• Minimum of 5+ years in accounts receivable, billing, or collections
• Experience in a high-volume distribution business strongly preferred
• Strong knowledge of AR processes, collections practices, and deduction management
• Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
• Experience using AR automation platforms such as BillTrust
• Working knowledge of EDI and customer billing portals
• Excellent analytical skills
• Proven attention to detail
• High proficiency with Microsoft Excel
• Ability to multitask and prioritize workload
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
• Ability to efficiently use a Windows-based computer
• Ability to prioritize and complete assignments accurately and in a timely manner
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
• Strong interpersonal, organizational, oral and written communications skills
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations
• Able to work independently, and with a team
• Able to pass a drug screen and criminal background check