Collections Analyst

Assignment Details

9-month contract
Target start date: ASAP
Strong possibility of extension and/or conversion

Responsibilities

• Manage a Digital Collections portfolio of approximately $100M
• Resolve discrepancies and translate outstanding balances into cash collections
• Follow up on aging and past due accounts
• Support customer requests including statements, invoice copies, backup documentation, and account reconciliations
• Investigate and resolve customer disputes by partnering with Client Services, Sales, and other internal teams
• Work closely with Billing Analysts on invoice corrections and rebilling activities
• Maintain collection performance metrics including Aging, DSO, and overdue account targets
• Escalate concerns regarding customer payment trends
• Assist with A/R special projects including unapplied cash reconciliations, trends analysis, discrepant reporting, and at-risk accounts
• Support Cash Application teams with account reconciliation activities and missing remittance documentation
• Perform credit evaluations and monitor payment behavior
• Maintain customer credit files and coordinate with external credit vetting services
• Support collection teams with account research and contact information gathering
• Prepare digital refund requests
• Assist management with cash forecasting models

Qualifications

• 3+ years of collections, accounts receivable, OTC, or related accounting experience
• Strong understanding of accounting principles
• Advanced Microsoft Excel skills including Pivot Tables and VLOOKUPs
• Strong analytical and problem-solving abilities
• High attention to detail and data accuracy
• Excellent communication skills with ability to present findings to leadership
• Ability to build relationships across departments and with customers
• Experience working in a fast-paced, deadline-driven environment

Key Projects

• Reconcile accounts through timely follow-up on unidentified cash receipts and credits
• Support OTC initiatives including Discrepant Reports, Check Expected Reports, and aged transaction reconciliations

Compensation

$17.80 - $23.00/hr.