Collections Analyst

Job Summary

Clark National Accounts is seeking a full-time Collections Analyst to join their team. This role involves engaging with customers through phone calls, emails, and cross-departmental teamwork to collect outstanding payments. The position ensures customers adhere to payment terms and conditions.

Responsibilities

• Manage collection tasks for overdue invoices, making independent judgments for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection.
• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• A dedicated home office space that is noise- and distraction-free.
• The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.).
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY).
• H-1B Visa Sponsorship Not Available, W2 only.

Experience

• Relevant experience in accounts receivable, collections, credit, cash application, or a related finance or accounting function is preferred but not required.
• Candidates with coursework, internships, or part-time experience in accounting, business, or data/analytics are encouraged to apply.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Strong analytical skills with a proactive, solutions-oriented problem-solving approach.
• Excellent organizational and communication skills, both verbal and written.
• A customer-focused mindset with a demonstrated commitment to delivering high-quality service.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to effectively prioritize and multitask while maintaining attention to detail.
• Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint).
• Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial.

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Dental
• PPO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices