Collections Analyst

Job Summary

Responsibilities

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.

Qualifications

• Experience in accounts receivable, collections, credit, cash application, or a related finance or accounting function is preferred but not required. Candidates with coursework, internships, or part-time experience in accounting, business, or data/analytics are encouraged to apply.
• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
• Strong analytical skills with a proactive, solutions-oriented problem-solving approach.
• Excellent organizational and communication skills, both verbal and written.
• Customer-focused mindset with a demonstrated commitment to delivering high-quality service.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to effectively prioritize and multitask while maintaining attention to detail.
• Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint).
• Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial.