Collections Analyst

About the role

Lansing Building Products is a family-owned business founded in 1955. We are committed to respect, service, and excellence, and we have nearly 2,000 associates serving customers across 35 states.

Responsibilities

• Support the Sales team and protect the Lansing brand by collecting past due amounts for assigned accounts.
• Negotiate payment plans and partner with the Sales team to address concerns.
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues.
• Review lien waivers for accuracy and reconcile them with accounting records.
• Collaborate with the Sales and Senior Credit Analyst to gather information for large projects and assess risk mitigation actions.
• Issue demand letters for overdue accounts and collect outstanding balances.
• Determine when to escalate accounts to outside collections.
• Perform other duties as assigned.

Qualifications

• Strong problem-solving and decision-making skills.
• A strong customer focus.
• The ability to handle high transaction volumes and meet deadlines.
• An attention to detail and effective teamwork.
• Basic proficiency with Excel and Word.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in a professional, home office environment. Physical demands include use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Some travel may be required.

Required Education and Experience

• A high school diploma.
• At least 2 years of related experience.
• A bachelor's degree is preferred but not required.

Benefits

• Coverage for medical, dental, vision, HSA, health advocate, and EAP.
• Competitive 401k with employer match.
• Tuition reimbursement and training programs.
• Paid vacation and sick days.
• Parental leave, life insurance, short-term and long-term disability, paid holidays, and a wellness program.
• Training and development opportunities.