Credit & Collections Analyst II

About the role

The Credit & Collections Analyst II position at our client's organization offers a unique blend of credit analysis, account management, and high-volume business collections within a dynamic and fast-paced environment.

Responsibilities

• Manage a high-volume portfolio of 1,000+ business accounts.
• Monitor customer payment activity, aging reports, and account trends.
• Follow up on delinquent accounts and negotiate payment arrangements.
• Analyze payment patterns and identify potential credit risks.
• Investigate and resolve payment disputes and account discrepancies.
• Review customer credit terms and recommend appropriate actions.
• Partner with internal departments to resolve customer account issues.
• Maintain accurate account documentation and collection records.
• Work toward departmental collection and account management goals.
• Ensure compliance with company policies and applicable collection regulations.

Qualifications

• 1-3 years of experience in credit, collections, accounts receivable, or a related finance role.
• Experience managing B2B/commercial accounts.
• Working knowledge of credit and collection practices.
• Intermediate Excel skills, including: Sorting and filtering data, Managing large spreadsheets, Pivot tables and lookups, Report manipulation and analysis.
• Strong verbal and written communication skills.
• Able to prioritize and manage a large volume of account activity.
• High school diploma or equivalent.
• PREFERRED: Experience within commodity-based industries such as fuel, food distribution, manufacturing, or related sectors.
• Familiarity with ERP systems and reporting tools.
• Experience evaluating customer creditworthiness and payment behaviors.
• NACM certification or related coursework.