Collection Specialist

Responsibilities

• Interface with customers to research and resolve outstanding issues to obtain payment.
• Perform collection calls and correspondence in a fast-paced, goal-oriented collections department.
• Provide customer service regarding collection issues, process customer refunds, and review account adjustments.
• Resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Reduce delinquency for assigned accounts.
• Perform other assigned tasks and duties to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Prepare weekly and monthly reports for the direct supervisor.
• Process delinquency notices and invoices when appropriate.
• Handle processing of credit memos and appropriate reporting.
• Manage a high volume of inbound and outbound phone calls to resolve customer issues.
• Oversee all customers on the collector’s respective aging report.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Provide excellent and considerate customer service to all customers.
• Participate in team meetings.
• Meet defined department goals and activity metrics.

Requirements

• 3–5 years of high-volume corporate collections experience.
• Associate’s degree or equivalent work experience.
• Knowledge of billing and collections procedures.
• Industry knowledge of lien laws.
• Accounts receivable knowledge/experience (a plus).
• Strong attention to detail and goal-oriented mindset.
• Construction industry experience (a plus).

Qualifications

• 3+ years of collections experience.
• Associate’s degree in business, accounting, or a related field (preferred).
• Detail-oriented with the ability to work independently.