Coffeehouse General Manager

About the role

Oversee the management and operations of a company-owned Sweetwaters Coffee & Tea location, achieving sales and financial goals while fostering a fun team environment.

Responsibilities

• Actively build sales, profitability, and guest counts.
• Execute on delivering excellent product execution, guest service, and team management.
• Maintain and implement quality standards in all products, operations, and guest service.
• Manage and develop a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.
• Participate in marketing for the café.
• Manage P/L's, payroll, scheduling, inventory, and ordering.
• Foster teamwork, initiate team-building opportunities, and provide a positive, goal-oriented work environment.
• Maintain the aesthetics of the café to brand standards and ensure the team delivers a premium experience to guests.
• Adhere to all health department, OSHA, and ADA regulations.

Requirements

• Bachelor’s degree or equivalent.
• Proven management experience.
• Hospitality experience.
• A strong work ethic with the ability to multitask and work under pressure.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Impeccable service standards and attention to detail.
• Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
• Ability to work both independently and as part of a team.
• Ability to lead and coach others with a passion for training and leading by example.
• A strong understanding of P&L statements.
• Actively promotes a positive and productive work environment.
• Ability to work a flexible schedule including some evenings and weekends.
• Ability to use Microsoft Word and Excel.
• Servsafe certified.
• A sense of humor with an easy-going yet driven personality. Loves to laugh and create a positive team environment.

Qualifications

• Full-time position.

Skills

• Customer service skills.
• Team leadership and development.
• Financial management.
• Product knowledge.
• Health and safety compliance.

Benefits

• 401(k) matching.
• Dental insurance.
• Employee discounts.
• Health insurance.
• Paid time off.
• Vision insurance.

Pay

Competitive salary.

Schedule

Full-time.

Location

Ann Arbor - Westgate Shopping Center

Website

• SweetwatersCafe.com

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

OUR MISSION

To make our guests’ day.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

Submission for consideration

Provide your resume and cover letter noting your salary requirements, available start date, and LinkedIn.

About Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 30 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.