Cocktail Server - MGM National Harbor
National Harbor, Maryland
About the role
As a Cocktail Server, you will create memorable guest experiences with your welcoming smile and attentive service. By understanding guests’ unique stories and preferences, you’ll deliver WOW moments they’ll carry with them far beyond their stay.
Responsibilities
- Take orders and serve food and drinks efficiently and accurately.
- Garnish and serve cocktails to guests.
- Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections.
- Provide answers to guest inquiries about hotel services, features, local attractions, and activities.
- Perform opening and closing duties, including stocking supplies, inspecting cleanliness, and preparing service areas.
- Resolve guest complaints within your scope of authority or escalate issues to management when necessary.
Requirements
- Must be 21 years or older.
- 6+ months of prior relevant experience (preferred).
Benefits
- Health & Income Protection benefits (for eligible employees).
- Access to company hotel, food and beverage, retail, and entertainment discounts.
- Discounts with company partners on travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development through programs, networking opportunities, and volunteer opportunities in the community.
Pay
The rate for this role is $9.73 per hour. This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.