CNB Bank, Community Office Manager

About the role

Office managers are role models who exemplify the organization’s core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to customers. Office managers follow the bank philosophy of positive energy, positive outcomes.

Responsibilities

• Monitor branch performance metrics and implement strategies to meet goals.
• Drive and grow the office’s loan and deposit portfolios through proactive client relationship management, business development, and community engagement.
• Manage the office’s daily operations, including cash flow, reporting, account management and security procedures.
• Ensure customer satisfaction by addressing customer inquiries, resolving issues, and improving service processes.
• Lead the branch team while promoting employee development, assist with employee recruitment, scheduling and performance evaluations.
• Focus on driving strategic growth through innovative business development initiatives and strong client relationship management.

Attitudes

• Builds Positive Relationships: Value others’ feelings and rights in both words and actions; embrace unique beliefs, backgrounds, and perspectives by demonstrating respect; treat colleagues, clients and community members with dignity and fairness; maintain courteous interactions even during challenging situations.
• Client Focus: Prioritize customer needs and deliver exceptional service; ensure clients receive timely and personalized support.
• Inclusion: Foster a diverse and inclusive work environment where all clients and employees feel valued and heard.

Behaviors

• Demonstrates Strong Business Ethics: Uphold ethical standards and honesty in all actions and decisions; positively influence and work with others to achieve excellent results.
• Leadership: Guide, motivate, and develop team members while driving the branch’s strategic goals; lead by example, set clear goals, empower staff and maintain the vision that aligns with the bank’s mission.
• Collaboration: Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Volunteerism: Engage in community outreach and corporate social initiatives.

Competencies

• Accountability: Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Innovation: Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity, and find ways to improve efficiency and enhance customer experience.
• Professionalism: Maintain high standards of conduct, appearance, and communication; handle all customer interactions, employee relations and business challenges with poise and competence.

Supervisory Responsibilities

Supervisors drive strategic success by encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.

Position Level Expectations

• Community Office Manager II/Officer: Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed; maintains a strong pipeline of prospects through proactive business calling; asks questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business’s relationship with the bank; builds the bank’s presence in the community.
• Community Office Manager, AVP: Includes the above plus independently processes all Business Banking loan requests up to $250,000; has the capacity to review and understand financial statements, providing an appropriate analysis of business performance.
• Community Office Manager, VP: Includes the above and focuses on high level strategy, financial performance, and risk management.

Requirements

Qualifications, Education, & Experience

A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.

Language Skills

• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.

Technology Skills

• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Physical Demands and Work Environment

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

Eligibility requirements apply.