CLTS Support & Services Coordinator

About the role

Provides case management through CLTS Support and Service Coordination to children diagnosed with physical, emotional, or cognitive disabilities. The goal of the CLTS Waiver Program is to support children with substantial needs, as well as their parents/guardians, by delivering services to promote the goal of every child living their best possible life now and into the future.

This position may be eligible for a hybrid schedule to telework up to 3 days a week after successful completion of an initial employment period.

Responsibilities

• Assist a child or youth and their family to achieve an inclusive, independent, and self-empowered life through support and service coordination.
• Use knowledge of available programs, resources, and services to create an individualized service plan that supports the child and family in pursuit of their desired outcomes.
• Connect families to community supports and promote family members' self-determination and involvement in all facets of community life.
• Maintain at least monthly collateral contacts and direct contact with the family every three months.
• Establish and maintain all aspects of program functional and financial eligibility.
• Provide participant and family education, support, and advocacy regarding their disability.
• Assess and periodically reassess the child’s or youth’s health, safety, and functional capacity.
• Report incidents that create significant risk or harm to the child’s physical, mental health, safety, or well-being to the WI Department of Health Services.
• Ensure the application of client rights, grievance, and dispute resolution processes and procedures.
• Complete authorizations for the purchase of services and obtain supervisory approval in line with service plans.
• Monitor contracted services to assure high quality and appropriate extent of services provided.
• Interface with healthcare providers, insurers, Medical Assistance, and Social Security to coordinate services.
• Assist families with the transition to adulthood process and connect them to related resources.
• Identify the need for and assist in the planning and development of new service resources as necessary.
• Comply with applicable county, state, and federal guidelines related to service provision.
• Complete and maintain accurate and timely documentation according to applicable requirements, codes, contracts, and policies.
• Facilitate collaboration and maintain positive working relationships with participants, informal support systems, co-workers, health professionals, courts, legal representatives, contracted providers, and the public.
• Attend and contribute to staff meetings and overall unit performance.
• Function as part of treatment teams/multi-disciplinary teams to ensure continuity of care.

Requirements

• Knowledge of case management principles and methods, family dynamics, human development, and behavior.
• Knowledge of dynamics involved in community-based care for persons with long-term care needs.
• Knowledge of social work assessment principles and techniques.
• Knowledge of client rights, grievance, and dispute resolution processes and procedures.
• Knowledge of state and federal laws, codes, procedures, and policies pertaining to Medicaid and Wisconsin Long-Term Care program delivery.
• Knowledge of community resources.
• Knowledge of needs and dynamics of those with all types of disabilities.
• Ability to establish priorities for service coordination and consider alternative treatment plans.
• Ability to work independently.
• Ability to receive and provide feedback.
• Ability to be decisive and make sound decisions under the pressure of urgent situations.
• Ability to plan and organize work to meet deadlines and make effective use of time.
• Ability to establish and maintain positive relationships with consumers, family members, staff, contracted providers, and the public.
• Ability to communicate effectively both orally and in writing.
• Ability to work the required hours of the position, which is 37.5 hours weekly, with core hours being 8:00 am–4:30 pm.

Physical Demands

• Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
• Intermittent standing, walking, and sitting; occasional driving.
• Field work requiring face-to-face and collateral contacts located in home and community-based settings.
• Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
• Occasional bending, twisting, squatting, climbing, reaching, and grappling.
• Distinguishing sounds at various frequencies and volumes.
• Distinguishing people or objects at varied distances under a variety of light conditions.

Schedule

37.5 hours weekly, with core hours being 8:00 am–4:30 pm.