CLTS Support & Service Coordinator I or II

Application deadline: 2026-08-24. Two positions available: one in Wisconsin Rapids, one in Marshfield, WI. Wage is based on degree.

About Us

The Wood County Human Services Department is dedicated to helping community members. We foster a work environment that values diversity, encourages creativity, supports continuous learning, and prioritizes quality services to meet customer needs. If you have a background in Human Services and a passion for community support, consider joining our team.

Benefits

• Health Insurance – low premiums and deductibles with excellent coverage
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System (WRS) – recognized as one of the country’s top public retirement plans
• 457 deferred compensation plan
• On-Site Training and Continuing Education Credits
• Vacation and Sick Time – accrual starts on your first day
• Paid Holidays
• Flexible Spending Account for pre-tax childcare and medical expenses
• Life Insurance
• Short and Long-Term Disability
• Wellness Incentive Plan
• Public Student Loan Forgiveness (PSLF) program

About the Role

Assess, plan, and coordinate support and services for children with physical, cognitive, and emotional disabilities. Support immediate family members and help problem-solve issues. This role significantly impacts children and families by ensuring they receive necessary services to remain safe in their homes and communities.

Responsibilities

• Conduct assessments and develop Individual Service Plans for children in the Children’s Community Options Program (CCOP) and the Children’s Long-Term Support (CLTS) Medicaid Waivers Program.
• Provide direct supportive services, including information/referral, supportive counseling, and assistance with financial aid applications.
• Conduct home visits to discuss family concerns and document relevant information within CCOP and CLTS Medicaid Waivers Program.
• Complete Wisconsin Children’s Long-Term Support Functional Screens (initial, annual, updates).
• Handle paperwork such as case notes, letters, emails, faxes, funding requests/authorizations, Gainwell Technologies/Forward Health Authorizations, Individual Service Plans (ISP), outcomes, referrals, medical record reviews, Individual Education Plans (IEP) reviews, incident reports, data entry into the Forward Health Portal, high-cost funding requests, parental fee calculations, and other state/county forms.
• Make home visits for intakes, reviews, check-ins, support, school meetings, and medical appointments.
• Communicate with clients, providers, state contacts, therapists, evaluators, contractors, and other professionals via telephone.
• Create and manage CLTS Waiver Third Party Administration (TPA) authorizations with Business Office staff.
• Perform duties in compliance with Medicaid Home and Community-Based Services (HCBS) Waiver Manual and Medicaid Targeted Case Management regulations.
• Manage CCOP fund expenditures, submit timely vouchers, and collaborate with Business Office staff on state-required reporting systems.
• Adhere to Wood County safety policies and perform job tasks safely.
• Embody Wood County Core Values and maintain courteous, respectful conduct.
• Research items and services for clients.
• Follow Wood County Human Services Department policies and comply with federal/state standards.
• Participate in unit meetings and required training/conferences.
• Maintain proper case files in compliance with department policy and regulations.
• Monitor service costs for clients in CLTS and CCOP.
• Perform other assigned duties.

Requirements

CLTS Support & Service Coordinator I – Uncertified

• Associate’s degree in a human services-related field and at least two years of experience working with individuals/children with disabilities.
• Knowledge of working with children with Developmental Disabilities (DD), Severe Emotional Disturbances (SED), and Physical Disabilities (PD).
• In lieu of a degree, a combination of training in a health or human services-related field and experience in long-term care case management totaling four years (e.g., one year of coursework/training and three years of experience, or four years of experience in long-term support case management).

CLTS Support & Service Coordinator II – Certified

• Bachelor of Arts/Bachelor of Science degree in a health or human services-related field and at least one year of professional experience working with individuals/children with disabilities.
• Knowledge of working with children with DD, SED, and PD.

Additional Requirements for Both Roles

• Knowledge of service delivery systems, integrated services, and resources.
• Complete DHS’ Children’s Long-Term Support (CLTS) Program Training for Support and Service Coordinators (SSCs) and Mandated Reporter Online Training. Until training is completed, work under direct supervision.
• Become certified to perform the Children’s Long-Term Support Functional Screen within one month of employment.
• Possess basic everyday living skills, ability to understand/follow directions, read/write for reports, and interview/counsel/communicate effectively.
• Travel to off-campus sites; valid driver’s license and insured automobile (or reliable transportation) required.
• Operational familiarity with Microsoft Word, Excel, Streaming Healthcare Solutions software, and basic office equipment (computer/tablet, printers, telephone, copy/fax machine, calculator).

Pay

$54,505.75 to $66,595.75 annually.